Access the "Reports" section in your Dashboard (see "Getting Started with the Analytics" located in the "Analytics" folder for more information).


Call Summary
  1. Add the new Panel "Call Summary" to your current Report page.

  2. Scroll down until you see the following new graph :

    -The x-axis represents the time line
    -The y-axis represents the number of calls

    The Call Summary graph allows you to see how many calls were answered (blue line) and how many were attempted in total (red line) for a specific period of time. This is particularly helpful to easily notice times were you need to have more operators to answer the phone.


Call Details

  1. Add the new Panel "Call Details" to your current Report page.

  2. Scroll down until you see the following new graph :


    - #1 and #2 : status of the call. #1 can represent the business or the user based on your settings. Green means that the call was answered, red means it was not answered.
    - Date : the exact date and time the call was executed
    - Day : the day of the week
    - Duration : the duration of the call
    - Phone number #1 and Phone number #2 : the country and phone number of the 2 phones.
    - Recording : if you selected the option to record your calls, you can download them here.

Call Duration
  1. Add the new Panel "Call Duration" to your current Report page.

  2. Scroll down until you see the following new graph :


    - The graphic represents the proportion of calls answered based on the Call Duration. For this example, most of the calls lasted less than an minute.

Calls per day of week

  1. Add the new Panel "Calls per day of week" to your current Report page.

  2. Scroll down until you see the following new graph :


    This diagram allows you to compare the proportion of calls based on the day of the week. It can be helpful to see in a glance which days of the week you receive more calls.

Call Status Summary

  1. Add the new Panel "Call Status Summary" to your current Report page.

  2. Scroll down until you see the following new graph :


    This graph allows you to easily visualize the number of completed calls compared to the missed one. You can can also see if our telecommunication provider had technical issues.