• Scroll down and click on "Advanced Settings" to find the below feature :
                

                 


  • If the option is checked, you will be able to put a status on each of the messages that have been created through this form.
To do so, go to "Dashboard", then click on "Forms".

  • From the list of forms you have received, select the "Answer Follow-up" icon of the button of your choice :


You will see the following pop-in :       



  • From this window, you can change (1) the status of the form, (2) add a comment, see the list of modifications, and (3) see a comment.