Access the "Reports" section in your Dashboard (see "Getting Started with the Analytics" located in the "Analytics" folder for more information).


Call Tracking Summary

  1. Add the new Panel "Call Tracking Summary" to your current Report page.
  2. Scroll down until you see the following new graph

-The x-axis represents the time line
-The y-axis represents the number of calls


The Call Tracking Summary graph allows you to see how many calls were answered (blue line) and how many were attempted in total (red line) for a specific period of time. This is particularly helpful to easily notice times in which you need more operators to answer the phone.


Call Tracking Details

  1. Add the new Panel "Call Tracking Details" to your current Report page.
  2. Scroll down until you see the following new graph

  • Date: The exact date and time of the call
  • Call Tracking Number: Your call tracking number
  • Destination number: Phone number to which the call was forwarded
  • Calling number; Number from which the call was issued
  • Bell icon : Number of ring tones
  • Clock icon: Call duration
  • Status: status of the call (answered or abandoned)
  • Cost: Cost of the call in the selected currency
  • Recording: Click on the icon to download the audio file of the call recording. Only available if you activated the Call recording. See the Call recording solution in the Call tracking section.
You can export this report to Excel by clicking to the "Export to Excel" button.

The "Show More Details" button will show you the expanded table with specific details of the Call tracking number (Media type, Name of media, Misc1, Misc2, (etc), Notes) These are parameters that you can configure in the configuration screen of your Call tracking number. See the"Information" solution in the Call Tracking section.


Call Tracking Duration

  1. Add the new Panel "Call Tracking Duration" to your current Report page.
  2. Scroll down until you see the following new graph

The graphic represents the proportion of calls answered based on the Call Duration. For this example, most of the calls lasted less than an minute or between 1 and 3 minutes.


Call Tracking per day of week

  1. Add the new Panel "Call Tracking Duration" to your current Report page.
  2. Scroll down until you see the following new graph


This diagram allows you to compare the proportion of calls based on the day of the week. It can be helpful to see in a glance which days of the week you receive more calls.


Call Tracking Attempts

  1. Add the new Panel "Call Tracking Attempts" to your current Report page.
  2. Scroll down until you see the following new graph

This diagram allows you to see in a glance the proportion of abandoned calls versus answered calls.