You can enter a custom message to be displayed when no operators are online to answer chat sessions.
If you would like to display a contact form so that your customers can contact when there are no operators available:  

  1. Click on the "Allow user to send you a message when you do not have online operators."(1)  
  2. Select the form you would like to display (2) (The standard default form will be selected). You can also create a new form by clicking on "Create a new form" button. This will bring you to the form builder where you can create your new form.
  3. Save the changes (3)