Creating a Click-to-Call Button / Installing a Click-to-Call Button / Call Sequencing / User Experience While Calling / Country Selection / Call Recording / Call Duration / Audio Messages / Opening Hours / Personalization


Creating a Click-to-Call Button


To create a new click to call button navigate to the Installation portion of the page, scroll down to the "Offer Click-to-Call" section, and click Create New.



On the next screen you can configure your button by filling in is name below "Name this button" and enter the phone number you wish to be reached at under "Phone Number".


Installing a Click-to-Call Button


To install the newly created Click-to-Call button navigate to the Installation portion of the page, scroll down to the desired Click-to-Call button, and click the Install button. A menu will appear with a variety of implementations such as code that can be copied and pasted into a website or email, a link to Facebook integration, or a QR code.



Call Sequencing


Call sequencing allows the user to decides the order in which the Click-to-Call button connects to phone numbers into a call. To change the order navigate to the Installation portion of the page, scroll down to the specific click to call button you wish to edit, then click Edit. On the next screen, click Advanced Options and find the section titled "Call Sequence". 



Click-to-Call works by the button calling one phone number first and once that call is answered, it calls the other phone number. When the other line picks up the Click-to-Call button connects both lines together to form a call. Call Sequencing allows you to decide who is called first in this process, the user (the person who clicks to button) or the business (the owner of the button).


User Experience While Calling


After a user launches a call the call dialog box can either close or stay open to show the call status. To change this navigate to the Installation portion of the page, scroll down to the specific click to call button you wish to edit, then click Edit. On the next screen, click Advanced Options and find the section titled "Once a users launches a call".




Country Selection


To limit what countries' phone numbers can utilize your Click-to-Call button navigate to the Installation portion of the page, scroll down to the specific click to call button you wish to edit, then click Edit. On the next screen, click Advanced Options, find the section titled "Select countries you wish to be called from", and the click Edit. From the list that opens, you can check and uncheck different countries.



Call Recording


To enable call recording through a Click-to-Call button navigate to the Installation portion of the page, scroll down to the specific click to call button you wish to edit, then click Edit. On the next screen, click Advanced Options and then check the box beside the section titled "Call Recording". For more info on other Call Tracking features, click here.


*Note: enabling call recording automatically enables an audio message that will play to a user disclosing that the call will be recorded


To access a recorded call's audio navigate to the Reports section; from there you need to add section to your reports by clicking Customize Report button on the upper right corner, then from the menu that opens select Add a panel, from the drop down menu select Click to Call: Call Details, and finally click the green save button on the bottom right of the menu.



Scroll down to the newly created "Click-to-Call: Details" section in your Reports section. Now you will be able to see a list of all of your past recorded calls. This list includes helpful info such as timestamps, duration, and the phone numbers of both lines on the call. To access the recording, click the image of the floppy disk with an arrow under the "Recording" column.


*note: call recordings are downloaded as MP3 files


Call Duration


To set a limit on the maximum duration of a call navigate to the Installation portion of the page, scroll down to the specific click to call button you wish to edit, then click Edit. On the next screen, click Advanced Options and under the section titled "Maximum Call Duration", select the option labeled "Limit Call to" and fill in the blank with the amount of time you would like to limit a call to.



Audio Messages


To change the different types of messages played during a call navigate to the Installation portion of the page, scroll down to the specific click to call button you wish to edit, then click Edit. On the next screen, click Advanced Options and under the sections titled "Messages played when the user answers", "Message played when the business answers", and "Message played when the call duration limit is reached".



Opening Hours


In order to limit the Click-to-Call button's usage to only be functional during business hours navigate to the Installation portion of the page, scroll down to the specific click to call button you wish to edit, then click Edit. On the next screen, click Advanced Options and under the section titled "Opening Hours" and check the box below.



Personalization


To find the personalization options, navigate to the Installation portion of the page, scroll down to the specific click to call button you wish to edit, then click Edit. On the next screen, click Personalization on the left of the screen. To change the image that appears as your Click-to-Call button enter an image's URL in the field below "or enter an image URL".



To change the text that appears in the dialog box after the Click-to-Call button is used, enter a message below "Change button title in dialog box".