Common issues

My account is locked
Your account will be locked after five unsuccessful login attempts. For security purposes, it will remain locked for 2 hours. If you need to access you...
Wed, 13 Sep, 2017 at 6:31 PM
My scheduling widget is displaying an "unavailable" message
There can be 2 reasons why your widget is showing an "unavailable" message: - Your account has been disabled (trial ended, or you...
Mon, 15 Aug, 2016 at 10:43 AM
I just created a service, but I do not see it in the widget.
Widgets are linked with the staff of your company.  If you don't see your widget or if it is not working properly, you probably didn't a...
Wed, 13 Sep, 2017 at 6:33 PM
How do I cancel my subscription?
If you're in trial period, your account will automatically be deactivated at the end of the 30 day period.  If you subscribed to a plan via Paypal, lo...
Wed, 13 Sep, 2017 at 6:33 PM
How can I change the address to which notifications are sent?
 From the Scheduling section of your Dashboard, click on Settings > Notifications. From "Modify your customers' booking experience" clic...
Mon, 15 Aug, 2016 at 11:25 AM
I tried to import a client list, but it does not work.
If you are not able to import a client list, there may be something wrong with the extension. Check your file extension (Must be .xls) and the order...
Fri, 19 Aug, 2016 at 11:52 AM
I do not receive emails / my staff does not receive emails
Check your spam. If the emails are not there, go to Settings - Notifications, at the bottom you will find the "Company contact" section. Make sur...
Wed, 13 Sep, 2017 at 6:34 PM