Email/SMS/ICS default templates for clients

Created by Julien Pauthier, Modified on Sun, 26 Feb 2023 at 10:47 PM by Julien Pauthier

Message templates for clients: emails, text & ICS events

As a reseller, you can define default email templates for all your clients. 

Configuration menu

On your reseller account, go in "Configuration" menu, then on "Messages Templates"


You can choose between 4 modes :

  • Scheduling - service mode
  • Scheduling - resource mode
  • Scheduling - appointment request
  • User account management

In each mode, you have the list of email, text message and calendar/ICS event templates that are sent to the managers, staff members and end customers.

If only one language has been activated, you just have to clic on the template title to edit it. If several languages have been activated, you will find a link to edit the template in each language.

User account management

You can fine-tune different types of email, including the staff on-boarding email, account notifications, new custom form response notification, missed phone call, credit limit reached (for text-messages and minutes calls):

How to edit a message template

You can customize the subject of the message

And the body :

You can insert dynamic text to personalize the text with the company, client or appointment specific information :

You can also download an attached file to the template :

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article