Appointment Scheduling · Advanced features
Customer notifications
Appointment completed:
Message sent when a staff member changes the appointment status to Completed.
Appointment modified:
Message sent when an appointment is modified by a staff member from the back office.
Customer - Appointment canceled by the customer:
Message sent when a customer cancels their appointment.
Customer review:
Message sent at the end of an appointment to give the customer the opportunity to leave a review.
Appointment modified by the customer:
Message sent when a customer modifies their appointment themselves.
Payment request:
Message sent when a customer books a paid appointment that can be paid after the time slot is booked.
Earlier time slot available:
Message sent when an earlier date becomes available for a customer who has already booked an appointment.
Missed appointment:
Message sent when a staff member changes the appointment status to No-show.
Appointment acceptance:
Message sent when a customer books an appointment that is automatically approved.
Appointment confirmation:
Message sent when a customer's appointment has been approved by a staff member or a manager.
Appointment reminder:
Message sent to remind the customer of their appointment. This can be configured in Settings > Notifications (Reminders section).
Appointment cancellation:
Message sent when the customer's appointment is canceled, either by the customer or by the staff member.
Appointment rejection:
Message sent when an appointment that requires approval by a staff member or a manager is rejected.
Appointment request:
Message sent when the customer books an appointment that must be approved by a staff member or a manager.
Staff notifications
Appointment request from a customer:
Message sent when a customer books an appointment that must be approved by the staff member.
Appointment canceled in the back office:
Message sent when an appointment is canceled from the back office by a staff member or a manager.
Appointment modified in the back office:
Message sent when an appointment is modified from the back office by a staff member or a manager.
The customer cancels their appointment:
Message sent when an appointment is canceled by the customer.
The customer changes their appointment:
Message sent when an appointment is modified by a customer.
Staff invitation for calendar sync:
Message sent when an administrator enables calendar sync for a staff member. The staff member is then invited to sign in with the calendar to sync (Google/Microsoft/Office 365)
Staff appointment reminder:
Message sent to remind the staff member of an appointment.
Staff notification:
Message sent when a customer books an appointment that is automatically approved.
Today's appointments:
Message sent at a specific time (configured in Notifications > Activity) to remind the staff member of the day's appointments.
Manager notifications
Appointment rejection:
Message sent when an appointment that requires approval is rejected by a manager or the staff member.
Today's appointments for the manager:
Message sent to remind the manager of the staff members' appointments for the day.
Appointment canceled in the back office:
Message sent when an appointment is canceled from the back office by a manager or a staff member.
Appointment modified in the back office:
Message sent when an appointment is modified from the back office by a manager or a staff member.
Account notification:
Message sent when a new appointment is booked.
Appointment request from a customer:
Message sent when a customer books an appointment that must be approved by a manager.
Appointment modified:
Message sent when an appointment is modified by the customer.
The customer cancels their appointment:
Message sent when a customer cancels their appointment.
The customer changes their appointment:
Message sent when a customer modifies their appointment.