Click-to-Call report

Reporting · Reports

Call summary

1. Add the new "Call summary" panel to your report page.
2. Scroll down to the following new chart:
   
   - The x-axis represents the timeline
   - The y-axis represents the number of calls
   
   The "Call summary" chart shows how many calls were answered (blue line) and how many were attempted in total (red line) over a specific period. This is particularly useful for identifying the times when several operators are needed to answer the phone.

Call details 

1. Add the new "Call details" panel to your report page.
2. Scroll down to the following new chart:
   
   

- #1 and #2: call status. #1 can represent the company or the user, depending on your settings. Green means the call was answered. Red means there was no answer.

- Date: the exact date and time of the call
- Day: the day of the week
- Duration: the length of the call
- Phone number #1 and Phone number #2: the country and number of the 2 phones.
- Recording: if you have enabled the call recording option, you can download your recordings here.

Call durations

1. Add the new "Call duration" panel to your report page.
2. Scroll down to the following new chart:
   
   - The chart shows the proportion of answered calls by call duration. In this example, most calls lasted less than one minute.

Calls by day of the week

1. Add the new "Calls by day of the week" panel to your report page.
2. Scroll down to the following new chart:
   
   - The chart lets you compare the proportion of calls by day of the week. This helps you see at a glance the days when you receive the most calls.

Call status summary

1. Add the new "Call status summary" panel to your report page.
2. Scroll down to the following new chart:
   
   - This chart lets you easily view the number of successful calls compared with missed calls. You can also see whether your telecom provider is experiencing technical issues.