Call tracking report

Reporting · Reports

1. Add the new "Call tracking summary" panel to your report page.
2. Scroll down to this new section:
   
   - The x-axis represents the timeline
   - The y-axis represents the number of calls
   
   The "Call summary" chart shows how many calls were answered (blue line) and how many were attempted in total (red line) over a specific period of time. This is especially useful to identify the times when several operators are needed to answer the phone.

Call tracking details 

1. Add the new "Call tracking details" panel to your report page.
2. Scroll down to the following new chart:
   
   Date: the exact date and time of the call
   Call tracking number: your call tracking number
   Destination number: the phone number the call was forwarded to
   Incoming number: the phone number the call was made from
   Bell icon: number of rings
   Clock icon: call duration
   Status: status of the call (answered or abandoned)
   Cost: cost of the call in the selected currency.
   Recording: click the icon to download the audio file of the call recording. Only available if you have enabled call recording. See Call recording in the Call tracking section.
   
   You can export this report to Excel by clicking the "Export to Microsoft Excel" button.
   
   The "Show more details" button displays a wider table with details about the call tracking number (media type, media name, Misc1, Misc2, (etc.), notes). These are parameters you can configure in the settings screen of your call tracking number. See "Information" in the Call tracking section.

Call tracking duration

1. Add the new "Call tracking duration" panel to your report page.
2. Scroll down to the following new chart:
   
   The chart shows the proportion of answered calls based on call duration. In this example, most calls lasted less than one minute or between 1 and 3 minutes.

Call tracking by day of the week

1. Add the new "Call tracking by day of the week" panel to your report page.
2. Scroll down to the following new chart:
   
   The chart lets you compare the proportion of calls by day of the week. This can be useful to see at a glance the days when you receive the most calls.

Attempted call tracking

1. Add the new "Attempted call tracking" panel to your report page.
2. Scroll down to the following new chart:
   
   This chart lets you see at a glance the number of successful calls compared to missed calls.